Privacy Policy

When you interact with vinoralexiq, we collect different types of information depending on how you use our services. Some you provide directly, others we gather automatically.

Information You Give Us

• Contact details like your name, email address, phone number, and postal address
• Account credentials when you create a profile with us
• Financial information you choose to share for personalized advice
• Communication records when you contact our support team
• Survey responses and feedback you provide voluntarily

Information We Collect Automatically

• Device information including IP address, browser type, and operating system
• Usage data about how you navigate our website and which features you access
• Cookie data and similar tracking technologies (more on this below)
• Time stamps and session duration for security monitoring

Your data helps us provide better financial awareness services. Here's what we actually do with it:

• Deliver the services you've requested, whether that's educational content or personalized guidance
• Communicate with you about your account, service updates, or responses to your inquiries
• Improve our website functionality based on how people actually use it
• Develop new resources and tools that address real financial literacy needs
• Protect against fraud and unauthorized access to your account
• Comply with legal obligations under Australian financial regulations
• Send marketing communications if you've opted in (you can opt out anytime)

We base our processing on legitimate interests, contractual necessity, legal compliance, and your consent where required. You can always ask us to explain which legal basis applies to a specific use of your data.

We don't sell your personal information. Period. But we do share it with certain trusted parties to operate our business:

All third parties we work with are contractually bound to protect your information and use it only for the specific purposes we've authorized. We vet these partners carefully before sharing any data.

Some of our service providers operate servers outside Australia. When we transfer your data internationally, we ensure adequate protections are in place through:

• Standard contractual clauses approved by relevant data protection authorities
• Adequacy decisions recognizing equivalent privacy protections in destination countries
• Binding corporate rules for multinational service providers

Most of our data stays within Australia, but cloud services occasionally route through servers in Singapore or the United States. These transfers only happen with providers who maintain strong security standards.

Under Australian privacy law, you have several rights regarding your personal information. Here's what you can do:

Access and Correction

You can request a copy of the personal information we hold about you. If any details are incorrect or outdated, let us know and we'll fix them promptly. We'll respond to access requests within 30 days.

Deletion Requests

You can ask us to delete your personal information in most circumstances. We'll honor these requests unless we need to retain data for legal compliance or legitimate business purposes (like resolving disputes or enforcing agreements).

Marketing Opt-Out

Every marketing email includes an unsubscribe link. Click it once and you're off the list. You can also contact us directly to opt out of all marketing communications.

Data Portability

For information you've provided directly to us, you can request a copy in a structured, commonly used format that you can transfer to another service provider.

We take security seriously, though no system is completely impenetrable. Here's how we protect your information:

• Encryption in transit using TLS 1.3 protocols for all data transmitted over the internet
• Encryption at rest for sensitive data stored in our databases
• Access controls limiting who within our organization can view personal information
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy best practices
• Incident response procedures if a breach occurs

If we detect a data breach that poses a serious risk to your privacy, we'll notify you and the Office of the Australian Information Commissioner within 72 hours as required by law.

Our website uses cookies and similar technologies. Some are essential for the site to function, others help us understand user behavior and improve your experience.

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality like security and account access
• Performance Cookies: Help us understand how visitors interact with our site through analytics
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your browsing to show relevant content (only with your consent)

You can control cookies through your browser settings. Blocking all cookies might affect site functionality though. Most browsers let you block third-party cookies while keeping first-party ones enabled.

We don't keep your information longer than necessary. Retention periods depend on the type of data and why we collected it:

• Account information: Retained while your account is active, then 7 years after closure for tax and legal purposes
• Communication records: 3 years from the last interaction for service quality and dispute resolution
• Marketing data: Until you opt out or request deletion
• Website usage logs: 18 months for security monitoring and analytics
• Financial transaction records: 7 years as required by Australian tax law

After retention periods expire, we securely delete or anonymize the data so it can no longer identify you personally.

Our services target adults seeking financial awareness. We don't knowingly collect information from anyone under 18. If we discover we've accidentally collected data from a minor, we'll delete it immediately.

If you're a parent or guardian who believes your child has provided us with personal information, please contact us right away so we can remove it.

Our website sometimes links to external sites we don't control. This privacy policy only covers vinoralexiq. When you click through to another site, that organization's privacy practices apply instead.

We try to link only to reputable sources, but we can't guarantee their privacy standards. Always review the privacy policy of any site you visit.

We update this privacy policy occasionally to reflect new practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The effective date at the top shows when we last revised the policy. Continuing to use our services after changes take effect means you accept the updated terms.

If you're not satisfied with how we've handled your personal information, you have options:

1. Contact us first at contact@vinoralexiq.com. We'll investigate and respond within 30 days.
2. If you're still not happy with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
3. The OAIC provides a free complaint resolution service and can investigate privacy breaches.

Visit oaic.gov.au for more information about the complaint process and your privacy rights under Australian law.